1. Collection and Use of Personal Information

When using the Lumina Marketplace services, we may ask for some personal information. Lumina Marketplace will use this information in accordance with this privacy policy. You are not obliged to provide the personal information requested, but in many cases, if you choose not to, we will be unable to offer you our products or services or respond to any issues you may face.

Below are some examples of the types of personal information Lumina Marketplace may collect and how we might use it:

2. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect information including your name, mailing address, phone number, email address, and contact preferences.

When purchasing goods or gift cards from Lumina Marketplace, we may collect related information, such as the recipient's name, mailing address, email address, and phone number, to fulfill your requests and provide related products or services, or for anti-fraud purposes.

In certain jurisdictions, to comply with legal requirements, users may be required to provide a government-issued ID; this is limited to a few situations like customs declarations.

4. How We Use Your Personal Information

We inform you about our latest product releases, software updates, and event notifications promptly. If you do not wish to be on our mailing list, you can opt out anytime by updating your preferences.

We may use your personal information (like your email address or phone number) to verify and identify users.

We may use personal information to send important notices, such as order information related to your purchases. As this information is crucial for the communication between you and the marketplace, you cannot opt out of receiving such notifications.

We also use personal information for internal purposes like auditing, data analysis, and research to improve Lumina Marketplace’s products, services, and customer communications.

5. Collection and Use of Non-Personal Information

We also collect data that does not directly link to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Examples of the non-personal information we collect include occupation, language, ZIP code, area code, unique device identifier, referring URL, location, and the time zone where a product is accessed. This helps us better understand customer behavior and improve our products, services, and advertising.

We collect information regarding customer activities on our website and compile it to provide more useful information to our customers about which parts of our website, products, and services are of most interest. For the purpose of this privacy policy, aggregated data is considered non-personal information.

We may collect and store details about how you use our services, including search queries. Such information helps improve the relevance of results provided by our services. This information is typically not associated with your IP address, except in a few instances where needed to ensure the quality of services provided over the internet.

6. Cookies and Other Technologies

Lumina Marketplace and its emails and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate the measurement and performance of advertising and web searches. We view information collected by cookies and other technologies as non-personal information. However, where internet protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, for the purposes of this privacy policy, when non-personal information is combined with personal information, the combined information will be treated as personal information.

Like most internet services, we automatically gather some information and store it in log files. This information includes IP addresses, browser type and language, internet service provider (ISP), referring and exit websites and applications, operating system, date and time stamp, and clickstream data.

We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. Lumina Marketplace may use this information in our marketing and advertising services.

Pixel tags enable us to send email messages in formats customers can read and tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

7. Others

In accordance with the law and upon requests from law enforcement or government agencies within or outside your country of residence, Lumina Marketplace may be required to disclose your personal information. We may also disclose such information if we determine that national security, law enforcement, or other issues of public importance require disclosure.

We may also disclose information about you if we conclude that it is reasonably necessary to enforce our terms and conditions or protect our operations or users. Furthermore, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Lumina Marketplace takes the security of your personal information very seriously. We protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Lumina Marketplace, we use computer systems with limited access housed in facilities using physical security measures. Your account password is stored in encrypted form, even when using third-party storage solutions.

8. Privacy Questions

If you have any questions or concerns about Lumina Marketplace’s privacy policy or data processing or if you wish to make a complaint about a possible breach of local privacy laws, please contact us.

When a privacy question or access/download request is received, we have a team dedicated to sorting and addressing specific issues or concerns you may have. If your concern involves a significant matter, we may request more details. Every significant contact is given a reply where possible.

If you are unsatisfied with the response you receive, you may escalate your complaint to the relevant regulator within your jurisdiction. Upon request, we will provide you with information about relevant complaint avenues which may apply to your circumstances. Lumina Marketplace may update its privacy policy at any time. If we make significant changes to the privacy policy, we will post a notice on our website along with the updated privacy policy.

Permissions Explantion:

<android.permission.WRITE_EXTERNAL_STORAGE>: Permission to access files on the user’s SD card, used for modifying avatars in the personal center and consulting product information with customer service before purchasing, with user consent.

<android.permission.CAMERA>: Permission to access the camera, used for modifying avatars and consulting product information with customer service before purchasing, and scanning QR codes for promotions like discounts or group purchases, with user consent.

<android.permission.RECORD_AUDIO>: Permission to record audio, used for sending voice messages to customer service while consulting product information prior to purchase, with user consent.